MD Outdoor Pros

Privacy Policy

Operated by Axiom Core LLC

Effective Date: July 1, 2026

1. Introduction

MD Outdoor Pros is a homeowner-focused platform that helps Maryland homeowners plan outdoor home improvement projects and connect with a qualified local contractor. We are not a contractor and do not perform any construction or installation work ourselves. Our role is to help you clarify your project and match you with one appropriate professional in your area.

MD Outdoor Pros is a brand operated by Axiom Core LLC, a Maryland-based company.

We take the privacy of your information seriously. Our goal is to be the most transparent homeowner matching platform in Maryland. That means being clear about what information we collect, how we use it, and exactly who receives it.

This Privacy Policy applies to information collected through our website (mdoutdoorpros.com), any related communications, forms, and services we operate under the MD Outdoor Pros brand.

By using our website or submitting your project information, you agree to the practices described in this policy. If you have questions at any time, please contact us using the information in Section 13.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

When you submit a project request or communicate with us, you may provide:

  • Name
  • Email address
  • Phone number
  • ZIP code
  • Property or project address (if provided)
  • Project type (for example: patio, retaining wall, pavers, fire pit, walkway, outdoor kitchen, or backyard transformation)
  • Budget range
  • Project timeline
  • Material preferences
  • Project photos (if you choose to upload them)
  • Messages and other communications you send to us

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on each page
  • How you arrived at our website (referral source or search term)
  • Cookie identifiers
  • Analytics and usage data

See Section 7 for more information on how we use cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your project inquiry and following up with any clarifying questions
  • Qualifying your project to ensure an appropriate contractor match
  • Matching you with one local contractor based on your project type, location, and overall fit
  • Communicating with you throughout the process — including status updates, scheduling, and support
  • Using automated and AI-assisted tools to help us respond faster and gather project details (see Section 6 for more information)
  • Improving, testing, and troubleshooting our platform
  • Analyzing how our website and services are used, so we can make them better
  • Preventing fraud and protecting the security of our systems and users
  • Complying with applicable laws and legal obligations

We do not sell your personal information to third parties.

4. Our Matching Commitment

We want you to understand exactly what happens to your information after you submit a project request. Unlike traditional lead marketplaces, we do not distribute your contact information to a list of contractors at the same time.

Our matching process works like this:

  1. You submit your project details through our website.
  2. We may contact you first — by phone, email, or text message — to clarify your project and make sure we have the right information to find a good match. These contacts may involve automated or AI-assisted tools (see Section 6).
  3. We share your information with one local contractor who is matched to your project based on project type, service area, and overall fit.
  4. If your matched contractor is unavailable, or if a match does not move forward for any reason, we will contact you to explain the situation and ask for your permission before sharing your information with a different contractor.

Our goal is that you are never surprised by who receives your information. You stay in control of where your project details go.

5. When We Share Your Information

We do not sell, rent, or broadcast your information to lists of contractors or third parties. Your information is shared only in the specific circumstances described below.

Your Matched Contractor. When we find a contractor appropriate for your project, we share your project information with that contractor. This typically includes your name, contact information, project type, location, timeline, budget range, material preferences, and any other details relevant to your project. The contractor receives this information for the purpose of contacting you to discuss the project and provide a quote.

Technology and Service Providers. We use third-party tools and services to help us operate the platform. These may include cloud hosting providers, communication platforms, customer support tools, and analytics services. These providers are given access to your information only as necessary to perform services on our behalf. They are not permitted to use your information for their own independent purposes.

Legal Compliance. We may disclose your information when required to do so by law, court order, or valid legal process, or when we reasonably believe disclosure is necessary to protect our legal rights, prevent fraud, protect the safety of our users or others, or respond to a government request.

Business Transfers. If MD Outdoor Pros or Axiom Core LLC is involved in a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any material change in ownership or control of your personal information through a policy update posted to our website.

Other than as described above, we do not share your personal information without your explicit consent.

6. AI-Assisted Communications

We may use automated technologies, including artificial intelligence, as part of how we communicate with homeowners and gather project information. This may include:

  • Automated text messages or emails confirming that we received your project request
  • AI-assisted follow-up communications to clarify project details or answer basic questions about the matching process
  • Automated tools to help assess the scope and nature of your project before a match is made
  • Automated scheduling tools to help arrange calls or callbacks

We use these tools to respond more quickly and gather the right information before connecting you with a contractor. They do not independently make final decisions about your match, your information, or any business outcomes. Human review is part of our process.

If you would prefer to communicate directly with a person at any point, you are welcome to reach us using the contact information in Section 13. We will honor reasonable requests to communicate without automated tools.

If you receive an automated text message from us and wish to stop receiving them, reply STOP to opt out.

7. Cookies & Analytics

Like most websites, we use cookies and similar tracking technologies to understand how visitors use our site, to improve the experience, and to measure the performance of our content and advertising.

Technologies We May Use

We may use tools including, but not limited to:

  • Google Analytics — to understand traffic patterns, session behavior, and page performance
  • Meta Pixel — to measure advertising effectiveness and to enable relevant ads to be shown on Meta platforms (such as Facebook and Instagram)
  • Google Tag Manager — to deploy and manage tracking scripts across our site
  • Microsoft Clarity — to understand user behavior through session recordings and heatmap analysis
  • Similar analytics and advertising measurement technologies we may adopt in the future

These tools may collect information about your browser, device, IP address, pages you visit, and actions you take on our site. Some of this data is transmitted to and processed by third-party platforms as part of how these tools function.

Your Cookie Choices

Most web browsers allow you to manage your cookie preferences through browser settings. You may be able to refuse or delete cookies, or set your browser to alert you when cookies are being set. Disabling certain cookies may affect how some parts of our website function.

Where applicable law requires us to obtain your consent before placing non-essential cookies (such as analytics or advertising cookies), we will do so through a consent mechanism on our site.

We do not use cookies to build advertising profiles for sale to third parties, and we do not sell your browsing data.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption of data in transit, access controls, and standard industry practices for data handling and storage.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to take reasonable precautions when submitting personal information online.

If we become aware of a data security incident that affects your personal information and requires notification under applicable law, we will notify you in the manner required by law and take appropriate steps to address the situation.

9. Your Rights & Choices

You have choices about how we collect and use your information. Regardless of where you are located, you may contact us at any time to:

Opt Out of Communications. You may opt out of non-essential emails by clicking “Unsubscribe” in any email we send. To stop receiving text messages from us, reply STOP to any text message we send. We will honor these requests promptly.

Access Your Information. You may request a summary of the personal information we hold about you.

Correct Your Information. If you believe information we hold about you is inaccurate, you may ask us to correct it.

Delete Your Information. You may request that we delete your personal information. We will honor deletion requests subject to any legal obligations that require us to retain certain records (for example, records related to legal disputes or regulatory compliance).

Withdraw Consent. Where we rely on your consent to process your information, you may withdraw that consent at any time. Withdrawal does not affect any processing that occurred before the withdrawal.

To exercise any of these rights, please contact us using the information in Section 13. We will respond within a reasonable timeframe and will not discriminate against you for exercising your privacy rights.

10. Maryland Privacy Rights

Maryland residents have rights under applicable Maryland privacy law. These include the right to know what personal information we collect about you, the right to correct inaccuracies, the right to delete your personal information (subject to certain exceptions), and the right to opt out of the sale of personal information.

We do not sell personal information. Maryland residents who wish to exercise any of their privacy rights may contact us directly using the information in Section 13.

Maryland’s privacy law landscape continues to evolve. We monitor changes to applicable law and will update this policy as required.

11. Children’s Privacy

Our platform is designed for use by adults who are homeowners, property managers, or others responsible for home improvement decisions. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly delete that information from our records. If you believe we may have collected information from a child, please contact us using the information in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other reasons. When we make changes, we will revise the “Last Updated” date at the top of this page.

If we make material changes — meaning changes that significantly affect how we collect, use, or share your information — we will take reasonable steps to notify you, such as posting a prominent notice on our website or sending an email to the address we have on file for you.

Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using our website and may request deletion of your information as described in Section 9.

We encourage you to review this policy periodically so you are always aware of how your information is being used.

13. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

MD Outdoor Pros
Operated by Axiom Core LLC
Email: help@axiomcorellc.com